Frequently Asked Questions
How Can I Confirm it’s an Ernie’s Lock Co. Employee?
Ernie’s Lock Co. employees will arrive at your home or place of business in a clearly marked red van. All will be wearing a shirt with our logo on it, and will have an ID and business cards clearly stating who they are. When it comes to your security, peace of mind is important — that’s why our team consists exclusively of licensed locksmiths with a spotless record, many of whom have spent the majority of their careers with us. For commercial service, we strive to have the same technician perform all on-site work.
Why is My Lock Sticking?
There are a few issues that can cause a lock to not function properly. During extreme heat or cold for example, wooden doors expand and contract causing the lock to no longer fit properly in the door frame. This often happens when locks are installed during the height of summer or winter. Once the temperature changes, the door shifts, causing the problem. In most cases, the lock will continue to function however, it’s recommended that you have a professional locksmith adjust your lock.
Why Won’t My Car Keys Start the Car Anymore?
Many newer model vehicles have a transponder chip inside the key and the on-board computer. For ignition to happen the two chips must connect and verify the key being used is for that vehicle. Sometimes an issue arises when communications between these two chips fail, then the vehicle won’t start. When this happens the key must be re-programmed to the car’s computer. For some vehicles this can be done by the owner. Some, however, need a specialized machine to re-program them.
What Should I Do if My Car Keys Are Stolen?
Lost or stolen car keys put your entire family at risk. It’s important to take action quickly, particularly because a thief is more likely to target your vehicle in the first days and weeks after stealing your keys. Be sure to alert the police, as well as your insurance company, so there is an official record of the incident. Your next step should be to contact a licensed locksmith. An Ernie’s Lock Co. representative can provide fast service and advice on your car key replacement options.
What Should I Do if My House Keys Are Stolen?
Lost or stolen house keys put your entire family at risk. It’s important to take action quickly, particularly because a thief is more likely to target your home in the first days and weeks after stealing your keys. Be sure to alert the police, as well as your insurance company, so there is an official record of the incident. Your next step should be to contact a licensed residential locksmith to have the affected locks either rekeyed or replaced entirely. An Ernie’s Lock Co. representative can provide fast service and advice on your house key replacement options.
What Is an Electronic Access System?
An electronic access system is a sophisticated type of door lock found on commercial and some residential properties. Electronic access systems are often tailored to meet the specific needs of your property. This can include the ability to set multiple security levels or provide single-use access codes for guests. Because of their complexity, electrical access services and installations should only be performed by a company that understands your system’s configuration and your property’s broader security requirements.
When Should I Change My Door Locks?
There are a number of situations in which replacing your door locks is a good idea. These can include:
- Moving into a new home
- If your keys are lost or stolen
- After a partner or roommate has moved out
- After a burglary or burglary attempt
- If your lock has become damaged or worn out
What Is the Best Lock for a Front Door?
A number of factors will go into determining the best lock for your front door. These include security, aesthetics, price and features. Ernie’s Lock Co. works with a select group of manufacturers such as Medeco and Schlage to offer solutions for every homeowner. We’ll go over your requirements and your budget to determine the best security lock for your front door. Call or visit us in person to learn more. If you are interested in deadbolt locks for your front door check out our post on how to choose the best deadbolts.
What Is the Best Keyless Entry System for a Business?
Commercial keyless entry systems include card-, keypad- and smartphone-based technology — which is best for you will depend on the number of people using your system and how they’re using it. A single-code Kaba Ilco system is a great keyless entry option for small businesses. If you require multiple entry codes to manage access levels for a large staff, we recommend an Alarm Lock 3000 or similar business keyless entry system. Check out our blog post to view our recommendations for the best keyless entry systems for a business.
What Are the Benefits of Using a Smart Lock?
Like most other things, door locks are getting more sophisticated every day. Smart lock systems offer a number of benefits, including keyless access, increased security, remote locking capability, timed automatic locking and the ability to create one-off access codes for guests. Ernie’s Lock Co., Maryland’s smart lock installation experts, carries a number of products and can match you with the best system for your home.
Learn more about the benefits a smart lock can have for your home in our blog.
As the name implies, a master key is a single key that provides entry to several different areas. Master key systems are useful for maintenance or security staff who need access to your entire facility with as few keys as possible. They are commonly found in apartment buildings, large commercial facilities and government or education campuses. Master key installation can be a complex process that requires the services of an experienced locksmith — contact Ernie’s directly to learn more.
Why Doesn’t the Duplicate Key I Got at the Hardware Store Work?
Key cutting — particularly for today’s complex access control systems — is a highly specialized skill. Getting your keys cut at your local hardware store may be cheap and convenient, but there’s no guarantee of an employee’s training, competence or background. Save time and money by visiting Ernie’s first — our team of experienced, licensed locksmiths will cut and duplicate keys while you wait, making sure the job is done right the first time.